Matrix, has appointed Suzi Smith as Chief Strategic Officer as part of their operating board development. In her new role Smith will join the executive team taking on responsibility for leading the company’s customer and product strategy. With a focus on strategic planning and execution, Smith will spearhead the development and implementation of initiatives that drive Matrix’s customer-centric ethos and long-term vision.
Mark Inskip, CEO of Matrix, commented on the appointment, saying: “We are thrilled to welcome Suzi to the Matrix team. Her extensive experience and proven track record in resourcing operations and client services make her the ideal candidate to lead our strategic client management efforts. With Suzi at the helm we are confident in our ability to strengthen our customer relationships and drive growth across our service portfolio. This appointment reflects Matrix’s commitment to delivering value to clients and driving growth in an ever-evolving market.”
Smith brings a wealth of experience to her new role, having served as vice president of solutions and alliance partners at the Adecco Group. With expertise in talent acquisition and workforce planning, Smith has demonstrated an ability to develop and deploy effective talent management strategies. Her collaborative leadership style, coupled with a strong focus on service excellence, aligns perfectly with Matrix’s commitment to delivering exceptional customer experiences.
In her new role, Smith will oversee Matrix’s portfolio of customers, providing strategic client management, market analysis, competitive intelligence, and product innovation efforts. Working closely with the executive team and board of directors Smith will hold ultimate responsibility for the management and growth of Matrix’s customer base, driving initiatives to inspire confidence and developing strong relationships with key stakeholders.
“I am thrilled to be joining the Matrix team where I will be leading strategic efforts to drive growth and success,” said Smith. “With Matrix’s strong reputation for innovation and customer service, I am excited to take on the responsibility of managing relationships with key customer stakeholders and fostering long-term partnerships.”
Smith goes on to say, “In formulating and executing strategic client plans and initiatives my aim will be to ensure that our efforts align with the company’s objectives, driving sustainable growth and value creation. I am truly excited to embark on this journey with Matrix and to contribute to the growth they have seen in recent years.”
